SNOOW / SUPPORT
SNOOW support
Product support, TestFlight feedback, and privacy or data requests. SNOOW is operated by Silvantron Pty Ltd.
Contact support
info@snoow.aiWhat should I include in a report?
Include your device model, OS and app version, when the problem occurred, and steps to reproduce it. Screenshots may help if they contain no sensitive personal information. Do not send passwords, verification codes or other people’s videos without permission.
TestFlight feedback
Invited testers can open SNOOW in TestFlight and use Send Beta Feedback. Apple also explains how to send screenshot feedback. Invitations, installable builds and access depend on the actual test invitation.
Read Apple’s feedback instructions ↗Videos and analysis records
The current app implementation offers per-record deletion in Analysis History: it requests deletion from the analysis service, then removes the local record after confirmation. Local camera originals, Photos copies, exports and copies received by others are managed separately. Full account deletion and server backup cleanup still need verification in the release build; deleting one record does not close an account.
About privacy
The website privacy notice applies to website visits. The app privacy policy is being prepared against the test version’s data handling. A draft is available for review and is not yet an effective policy.
Which sports does SNOOW focus on?
SNOOW focuses on alpine skiing and snowboarding, with video review, movement analysis and practice reference material.
Can I upload videos on this website?
This website shows a precomputed video analysis example. It does not offer video uploads or online analysis.
Can video analysis replace a coach?
No. Camera angle, image quality and occlusion affect what is visible in a video. Plan practice with your ability, snow conditions and in-person coaching in mind.